Last updated: September 2026
Introduction
rain-loft ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or engage our services.
Information We Collect
We may collect the following types of personal information:
- Name and contact details when you submit an enquiry form
- Email address for communication purposes
- Project details you provide when requesting our services
- Technical information such as browser type and IP address through cookies
How We Use Your Information
Personal information is used for the following purposes:
- Responding to your enquiries and service requests
- Providing photography services you have commissioned
- Sending project updates and relevant communications
- Improving our website and services
- Complying with legal obligations
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you submit an enquiry form or contact us
- Contract: When providing services you have commissioned
- Legitimate interests: For improving our services and website functionality
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months unless you request earlier deletion.
Data Sharing
We do not sell or rent personal information to third parties. Information may be shared with:
- Service providers who assist with website hosting and email services
- Professional advisors where legally required
- Authorities when required by law
Your Rights
Under data protection legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request restriction of processing
- Data portability
Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through our website.
Contact
For questions regarding this privacy policy or to exercise your data protection rights, please contact us at [email protected]